From Customer Intelligence to Agentic Execution
The Next Operating Model for Enterprise Customer Experience
November 17, 2026
6:30 PM-9:00 PM
Morton's The Steakhouse 400 Post St Lower Level San Francisco, CA 94102
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Think Tank Dinner Agenda
6:30 PM
Welcome Cocktail Reception
iAi hosts a private, invitation-only Think Tank dinner during Microsoft Ignite 2026, bringing enterprise leaders together to explore customer intelligence, agentic execution, and the next operating model for enterprise customer experience. Start the evening with a cocktail reception and peer conversation.
Menu
- Cabernet Sauvignon: Justin | Paso Robles 2012
- Bordeaux: Chateau Loudenne | Medoc 2018
- Pinot Grigio: Santa Margherita | Valdadige 2022
- 44 Classic Manhattan: Colonel E.H. Taylor Jr. Small Batch Bourbon, Carpano Antica Vermouth, Angostura bitters, and a Luxardo cherry
- Coastal Rita: Clase Azul Tequila, Rhum Clément Creole Shrubb Liqueur, agave nectar, and fresh pressed lime
7:00 PM
Take Your Seats
Our exclusive Think Tank dinners feature a signature 'Silent Service' dining approach, ensuring an uninterrupted and intellectually stimulating experience. The evening will begin with passed hors d'oeuvres during the cocktail hour and networking session. As attendees take their seats, marked by personalized name placards, they are presented with the Think Tank Dinner Booklet, containing insightful graphs and charts from the pre-dinner survey.
7:15 PM
gourmet dinner
Attendees will be quietly handed a menu by the serving staff and will place their orders discreetly, allowing the conversations to flow without interruption. Here are the dining options:
Menu
Choice of Salad:
- Chopped Iceberg Wedge
- Mixed Greens
- Caesar Salad
Choice of Entree:
- Filet 8oz
- Bone In Ribeye 22oz
- New York Strip 16oz
- Cold Water Norwegian Salmon Fillet
- Custom Vegan Options upon request
Choice of Desserts:
- New York Cheesecake
- Chocolate Sin Cake
- Signature Warm Butter Cake
7:30 PM
Interactive Discussions
Join a private roundtable on moving from customer intelligence to agentic execution and the next operating model for enterprise customer experience.
Here's The Session Format
- Focused Dialogue:
The moderator will lead the conversation through topics derived from pre-survey responses, ensuring a targeted and relevant discussion.
- Structured Environment:
To maintain the session's integrity and focus, side discussions will be minimized.
- Exclusive Setting:
The roundtable will take place in a private room, ensuring confidentiality and an undisturbed environment.
- Feedback Loop:
Post-event, participants' quotes will be shared with them for approval before any public dissemination, upholding our commitment to privacy, authenticity, and transparency.
Discussion Topics
Customer Intelligence
Connecting customer insight to enterprise customer experience.
Agentic Execution
Exploring how AI agents turn customer intelligence into action.
The Next Operating Model for Enterprise Customer Experience
Discussing how people, processes, and technology work together as enterprises move toward agentic execution.
9:00 PM
conclusion & Networking
As the discussions conclude, our expert moderator will summarize key points and breakthrough ideas, setting the stage for continued conversation and collaboration. Enjoy dessert and coffee in the main shared area by the bar, where you can further network, exchange contacts, and discuss potential partnerships or projects.
Leave with enhanced insights and valuable connections that could shape the trajectory of your AI initiatives. The relationships and ideas forged here are intended to extend beyond tonight, fostering a community of leaders poised to drive responsible innovation from the top-down.
Think Tank Dinner Location
Morton's The Steakhouse
400 Post St Lower Level San Francisco, CA 94102